Delivery Policy
Last Updated: November 2026
Sialdial Clothing aims to ensure that customers receive their purchased clothing products through a reliable and organised delivery process. This Delivery Policy explains how orders are prepared, dispatched, and delivered to customers.
1. Delivery Coverage
Sialdial Clothing operates from 32 Ako Adjei Street, adjacent to Boom Hotel, New Legon, Accra, Ghana.
Delivery availability depends on the customer’s location and the delivery arrangements available at the time of purchase.
Customers should provide their complete delivery address during checkout to help ensure accurate order fulfilment.
2. Order Processing
Orders are reviewed and prepared after they have been successfully placed and the required payment has been confirmed.
Processing involves checking the order details, confirming product availability, and preparing the items for dispatch.
Customers may be contacted if additional information is required before an order can be processed.
3. Delivery Timeframes
Delivery times may vary depending on the customer’s location, order volume, product availability, and delivery arrangements.
Any estimated delivery timeframe communicated to a customer should be treated as an estimate rather than a guaranteed delivery date.
Customers will be informed where significant delays or unexpected delivery issues affect their orders.
4. Delivery Charges
Delivery charges may vary depending on the destination and the delivery arrangement selected or made available.
Where applicable, delivery fees will be communicated to customers before an order is finalised.
Any applicable delivery charges are separate from the listed product prices unless otherwise stated.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Full name of the recipient.
- Active phone number.
- Complete delivery address.
- Relevant location details or directions where necessary.
Sialdial Clothing cannot be held responsible for delivery difficulties resulting from incorrect or incomplete information supplied by the customer.
6. Receiving Your Order
Customers should ensure that they or an authorised recipient are available to receive the delivery.
Upon receiving an order, customers are encouraged to check the package and confirm that the items received correspond with their purchase.
Any missing, incorrect, or visibly damaged items should be reported to Sialdial Clothing as soon as reasonably possible.
7. Delayed or Unsuccessful Deliveries
Delivery delays may occur due to circumstances such as traffic conditions, weather, operational interruptions, or other factors affecting the delivery process.
If a delivery attempt is unsuccessful, the customer may be contacted to arrange an alternative delivery attempt where possible.
Additional delivery charges may apply where a new delivery arrangement is required due to circumstances attributable to the customer.
8. Incorrect or Damaged Orders
If a customer receives an incorrect, incomplete, or damaged order, they should contact Sialdial Clothing promptly and provide relevant order details.
Where appropriate, we will review the issue and arrange a suitable resolution in accordance with our Returns and Cancellations Policy and applicable consumer protection requirements.
9. Contact Information
For delivery enquiries, order updates, or assistance with an existing delivery, please contact:
Sialdial Clothing
Address: 32 Ako Adjei Street, Adjacent to Boom Hotel, New Legon, Accra, Ghana.
Phone: 0560898317
Email: [email protected]
Website: https://sialdial.com