Privacy Policy
Last Updated: November 2026
Sialdial Clothing respects the privacy of its customers and is committed to handling personal information responsibly. This Privacy Policy explains the information we collect, how we use it, when it may be shared, and the measures we take to protect it when you visit our website or make a purchase.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect personal information that customers voluntarily provide when using our website, placing orders, or contacting us.
This information may include:
- Full name.
- Phone number.
- Email address.
- Billing and delivery addresses.
- Order details and purchase history.
- Information provided through customer enquiries or communications.
We may also collect certain technical information when you visit our website, including browser type, device information, IP address, and website usage data.
2. How We Use Your Information
The information collected may be used to:
- Process and manage customer orders.
- Arrange product delivery.
- Communicate order confirmations and updates.
- Respond to customer enquiries and complaints.
- Provide assistance with returns, exchanges, and cancellations.
- Maintain purchase records and business operations.
- Improve website functionality and customer experience.
- Detect and prevent fraudulent or unauthorised activities.
- Meet applicable legal and regulatory requirements.
3. Payment Information
Payments made through our website may be handled by third-party payment service providers.
Where applicable, payment information is processed by the relevant payment provider in accordance with its own security and privacy practices.
Sialdial Clothing does not intend to store customers’ complete payment card details on its own systems.
Customers should review the privacy policies of relevant payment providers when using their services.
4. Sharing of Personal Information
Sialdial Clothing does not sell customers’ personal information.
We may share relevant information with trusted third parties where necessary to operate our business and fulfil customer requests.
These parties may include:
- Delivery and logistics providers responsible for fulfilling orders.
- Payment service providers responsible for processing transactions.
- Website hosting and technical service providers.
- Professional advisers or regulatory authorities where legally required.
Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our pages.
These technologies may help us:
- Maintain website functionality.
- Remember certain browsing preferences.
- Understand website traffic and usage.
- Improve website performance and navigation.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Data Protection and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or loss.
Although we work to protect customer information, no online platform or electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable precautions when sharing personal information online.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
Certain information may be retained for order records, customer service, accounting, dispute resolution, and legal or regulatory obligations.
When information is no longer required, we will take reasonable steps to securely dispose of it or anonymise it where appropriate.
8. Your Privacy Rights
Subject to applicable data protection laws, customers may have the right to:
- Request access to personal information held about them.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Raise concerns about how personal information is handled.
Requests relating to personal information can be submitted using the contact details provided below.
9. Third-Party Websites
Our website may contain links to external websites or services.
Sialdial Clothing is not responsible for the privacy practices, content, or security of third-party websites. Customers are encouraged to review the relevant privacy policies before providing personal information to external services.
10. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly collect personal information from children without appropriate authorisation or consent where required by applicable law.
11. Changes to This Privacy Policy
Sialdial Clothing may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable legal requirements.
Any updates will be published on this page, together with the revised date.
12. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Sialdial Clothing
Address: 32 Ako Adjei Street, Adjacent to Boom Hotel, New Legon, Accra, Ghana.
Phone: 0560898317
Email: [email protected]
Website: https://sialdial.com